Returns & Exchanges
At William Powell, we are committed to ensuring your complete satisfaction with our premium fashion collections. If your purchase does not meet your expectations, you may return or exchange your items within 30 days of delivery provided they are in original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and protective seals are intact to qualify for a full refund.
Affix Shipping Label
Print the prepaid shipping label provided via the portal and securely attach it to the outside of your parcel before dropping it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or dispatch your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing